Flixborough won the work through a competitive tender process. They understood our needs from the start. We were a newly formed community organisation, run on cooperative principles and registered as a Community Benefit Society. We were in the process of arranging a bridging loan to pay for some of the installations and were about to open a Community Share Offer to raise further funds.
Flixborough kept in touch with us for progress updates and always believed we would raise the money in time to meet the installation deadline at the end of September 2016. We did so and they completed the installations against a tight deadline. The installs were on buildings owned by other social enterprises and Flixborough kept the occupants informed and happy through the process. They liaised with our meter provider – to ensure no problems getting an export meter fitted later. They also allowed us regular supervised access to get all the photographs needed for publicity purposes.
The handover process was excellent, with personal phone support to ensure we got our Feed in Tariffs registered correctly and on time. There was one minor snagging issue with remote metering, which was fixed cheerfully.